Frequently asked questions
We have gathered what people ask most often. If your question is not here, write to us — a real person answers.
Hosting and launch
Will I be able to manage the hosting myself?
KotoHosting is built first of all for ordinary clients who get on with their own business and leave site maintenance to us. So we set everything up and keep it running for you.
How long does the launch take?
A person sets the service up, not a machine, so we promise a day after payment. It is usually faster, but a day is the promise we can keep on a weekend too.
Can you move my site from another host?
Yes, we do the move ourselves. Write to support before you pay: we will look at what you have now and tell you honestly whether everything will move across without rework.
Which plan should I choose?
Landing is enough for a single site, Site suits a site with plenty of content, and Shop is for a store or several projects. If the plan turns out to be too small, write to us and we will find another.
Payment and invoices
Where do I get an invoice?
The invoice appears in your account, under Billing. The whole payment history lives there too — no hunting through email.
Are there any discounts?
Yes. If your site was built by our Web-Squad team, the first year of hosting is free. Clients who have been with us for more than two years get 15% off hosting, and more than five years, 25%. The discounts do not stack: the larger one replaces the smaller. The term is counted from the date you registered your account.
What happens when the service term runs out?
The term of every service is visible in your account. Two weeks before it ends the service joins the KotoTeam work queue and somebody gets in touch — nothing is switched off in silence.
Can I order a website from you?
We offer both ready-made solutions that get you customers quickly and fully custom sites built by our Web-Squad.
Support and security
Who makes the backups?
Copies are taken every day on the hosting side and kept for four weeks. Restoring happens at your request from your account — no separate arrangement needed.
How quickly does support answer?
KotoSupport is here around the clock. A request from your account goes straight to the team, and a real person answers, not a bot with a set of canned phrases.
Do you help with content and running the site?
First and foremost we are a host that keeps your sites online. But our KotoSupport team can also update, fill and promote them as optional extras.
Ready to launch your site?
Pick a plan and leave the hosting to the cats.